Frequently Asked Questions
Who do you use for Standard Shipping?
Most of our standard shipping is sent via the United States Post Office. Most of our packages are small enough to fit in your mailbox. We try our best to get it there within 3 days of placing your order, but it can take up to 7 days.
Why am I being charged Sales Tax?
Customers are only charged sales tax if their billing address is in the same state as our businesses physical location, Florida. At this point in time, we are not required to collect sales tax from other states, but new laws are being proposed that could change that in the near future.
Can I return my item(s)?
Yes, we do have a returns policy. For more information please click here.
Why must my reviews be approved?
First of all, we will post all reviews we get, Good or Bad. Although, we may correct gramatical/spelling errors, nothing else will be tampered with. Our reviews require approval simply so our webmaster is notified. Sometimes we offer discounts for writing reviews, and this is our way of keeping track.
Can your Mermaid Swim Sets get wet?
Yes and no. The Mermaid Swim Set is a 3 piece Set with a fully functioning bathing suit and a cover-up skirt. The swim suit is designed to be worn in the water (and should be!) but the skirt was made solely as a cover-up piece. Although we have had customers in the past who have swam in the skirt with no issues, we do not recommend it.